Community hub pathfinders show the way for a new city wide network

As part of its Citizens@Leeds aspirations, Leeds City Council is looking to develop a new network of community hubs across the city providing places where local people can access a wider range of council and partner services much more easily and simply.

Following on from the success of three path-finding community hubs launched earlier this year in Middleton, Harehills and Armley, the council is now looking to roll this approach out across the whole city and provide both physical places and ‘pop-up’ services within local communities where council and partner services can be accessed.

The council’s executive board will be recommended to approve the adoption of a city-wide community hub model at a meeting next week (Wednesday 15 October).

The network of hubs will offer access to the full range of council and partner services in a much more streamlined way, ensuring that customers’ needs are resolved at the earliest opportunity. The council will re-use existing local one stop centres, libraries and housing management offices within the city to create the new network which will link locally with the newly launched Community Committee approach and the council’s desire to improve local democratic engagement and decision making.

The current pathfinder community hubs have already demonstrated areas of real success. West Yorkshire Police have now co-located a number of their local police officers and PCSOs into the hubs. A number of local community groups have taken advantage of the new approach and are now meeting and providing help and support to local people at the hubs. The creation of a single front-of-house team from existing resources to help local people visiting the hubs has worked exceptionally well, allowing the hubs to extend opening hours of key services and providing more scope and capacity to help and advise more people. The hubs have also been used to engage with local employers and are already playing a key role in helping local people into work.

Councillor Keith Wakefield, leader of Leeds City Council said:

“Bringing together all existing community based one stop centres, libraries and housing management offices together will allow for a more integrated and more efficient approach to the way we deliver services in local communities as well as providing opportunities for local communities to use the hubs for local community activity. The hubs will provide a great opportunity to improve service delivery across a range of services as well as providing greater capacity to support those people most in need of support and advice.

“We want to make it as easy as possible for people to access the services they need and to make the community hub network a real local asset for citizens and communities across the city.

“We are already seeing great success through the three path-finding hubs and we are keen to ensure this new approach is rolled out across the whole city city as soon as possible so that all communities and partners can benefit.”

Chief Superintendent Paul Money, Leeds District Police Commander, said:

“West Yorkshire Police really welcomes this new innovative approach being developed in Leeds. The changes arrive at a time when we have redefined our model of policing for the Leeds District and provides an excellent opportunity to work closely with key partners to ensure that local policing is even more responsive to local needs. We are fully committed to working with the council to integrate services and make community hubs a real success”.

For further information contact

Cat Lindley, Leeds City Council communications team


Tel: 0113 247 4450