Anti-Social Behaviour team celebrates success
Leeds approach to tackling anti-social behaviour is paying dividends with the majority of people who report incidents being satisfied with the outcome of their case.
The latest statistics show that overall 98% of people who contacted the Leeds Anti-Social Behaviour Team in 2013/14 were satisfied with how their complaint was handled.
During the same time, 94% of people said they were satisfied with the outcome of their case.
The team, made up of staff from Leeds City Council, Housing Leeds, West Yorkshire Police and Victim Support took 4,783 calls from Leeds residents concerned about everything from littering and neighbourhood disagreements through to serious abuse, intimidation and drug or criminal related anti-social behaviour in 2013/14.
In an effort to stop problems escalating, the Leeds Anti-Social Behaviour Team aims to resolve problems at the earliest opportunity. The team will work with people to provide support or intervention and enforcement where necessary.
Around half of the calls received were resolved at the time they were reported. The remaining cases – 2,223 - were serious enough to warrant a full investigation. These were resolved through a mixture of voluntary agreements, mediation, supportive referrals, warnings and cautions.
A small minority of cases resulted in enforcement actions including injunctions, possessions and premise closures.
Councillor Peter Gruen, executive member responsible for neighbourhoods, planning and support services and chair of the Safer Leeds Partnership said:
“The statistics bear out the importance of early intervention so we can support residents and take action when appropriate to stop things before they get worse.
“The team are very conscious that residents can feel vulnerable or particularly stressed when dealing with anti-social behaviour so it is a great credit to them that people are satisfied with the way their case is handled.
“It’s also a ringing endorsement of our approach that so many cases are resolved to the satisfaction of residents.”
Chief Superintendent Paul Money, Leeds district commander, said:
"Anti-social behaviour blights people's lives and it's therefore vitally important that we continue to work closely alongside our partner agencies to tackle it.
“We have invested a significant number of officers into the multi-agency team and are continuing to develop our approach to make our response to incidents even more effective.
"The main principle we are working towards is to be able to provide a joined up multi-agency response to every incident of anti-social behaviour."
Residents can report anti-social behaviour problems through their landlords or by contacting the Leeds Anti-Social Behaviour Team direct on 0113 222 4402.
91.1% of respondents were satisfied with the speed in which LASBT first made contact.
97.4% of respondents were satisfied with the Case Officers investigation into the complaint.
98.7% were satisfied that they were consulted about the action that the Case Officer took.
97.8% were satisfied that they were kept up to date for the duration of the case.
94.3% were satisfied with the case outcome.
97.6% of customers were contacted prior to case closure.
92.6% were satisfied with the support offered to them by the Case Officer.
98.0% were satisfied with the overall service provided by LASBT.
For media enquiries, please contact:
Amanda Burns, Leeds City Council press office, on (0113) 395 1577